Budget, Purchasing, Accounts Payable and Campus Mail Procedures

A MUST for new staff who are responsible for monitoring a department budget. This workshop is a step-by-step walk-through of procedures involved in purchasing, accounts payable, travel arrangements, bulk mail, express mail as well as other campus mail procedures. Attendees will learn to interpret and understand monthly budget status reports and how the Business Office functions tie into those reports.

Facilitator: The Budget, Purchasing, Accounts Payable and Mailroom Staff
Date:  September 30, 2008
Time:  9:30am – 11am 
Location:  First Floor Function Room Located on the first floor of Sargent Hall

Managing Student Workers

Part-time student workers handle major workloads in their respective departments.  In this interactive workshop we will focus on how to: 

• communicate effectively to student workers
• delegate tasks effectively to student workers
• give feedback to student workers
• motivate student workers    

An overview of the work-study student training, hiring and pay process will also be included.    

Facilitator: Chuck Feltch from Financial Aid, Lori Cawthorne and Lisa Vigliotta from Human Resources
Date:  September 23, 2008
Time:  11:00a.m.-12:00p.m.
Location:  5th Floor Conference Room, entire via Human Resources Office

Research Resources and Techniques--Using Sawyer Library Databases

Do you need to do scholarly research? Would you like to find information on health matters or investments? Perhaps you’d like to be able to do quick lookups in dictionaries or encyclopedias without leaving your home or office? Sawyer Library provides access to many high-quality databases that can help. Kathi Maio, of the Sawyer Library Reference Department, is available by appointment to describe the available resources, and how to access and make good use of them. These sessions can be for a single individual or for a staff group. Don’t rely on the unauthenticated junk out on the general Internet! Learn how to the use the "good stuff" that Suffolk provides for students, faculty & staff. Contact Kathi Maio at kmaio@suffolk.edu to arrange for a short training session.

Business Writing for Results (with an Emphasis on Email) - CANCELED

Instructor:  Rob McKean
Date:  October 3, 2008
Time:  9:00-4:00 
Location:  Babson Executive Conference Center
Notes:  Lunch included

Business Writing for Results (with an Emphasis on Effective Email) provides participants with a thorough grounding in the skills they need to produce quality on the job writing, particularly email.

The program focuses on the practical aspects of writing including organizing one’s thoughts, weeding out unnecessary words and expressions, and writing naturally. The chief goal of the seminar is to help writers lay a solid foundation for clear, concise, timely writing. The program is organized around interactive lecture, open discussion, and practical exercise. All lessons are followed up with hands on exercise, individualized feedback, and discussion to ensure understanding and competency.

Interviewing, Hiring and Managing Student Workers

Instructor:  E. Wallace Coyle Ph.D.
Date:  March 13, 2009
Time:  9:00-4:00
Location:  Babson Executive Conference Center
Notes:  Lunch included

Work-study is a major part of many students’ overall college experience. And you, as the student’s supervisor, rely on them to accomplish the day-to-day tasks. Hone your supervisor skills and feel more confident in your role as supervisor by attending this interactive workshop.
You will learn to:

• Interview candidates for positions
• Develop interview process
• Identify correct questions to ask
• Write accurate job descriptions
• Get student employees to understand their job duties and responsibilities
•  Delegate tasks effectively
• Give effective feedback
• Work with graduate student employees as well as undergraduates
• Motivate student employees to perform the tasks they are assigned
  

Dealing with Difficult People

Instructor:  E. Wallace Coyle Ph.D.
Date:  November 3, 2008
Time:  9:00-4:00
Location:  Babson Executive Conference Center
Notes:  Lunch included

We all work in harmony, right? But, not always. In this workshop, you will learn the art of dealing with difficult people in the workplace, including understanding personality types, curing and coping strategies, and how to deal with that most difficult person in your unit. You will have the opportunity to learn how to deal with different personalities in the workplace as well as how to listen to difficult people.

We will focus on:

• Keeping your cool in dealing with people
• Understanding personality types
• Dealing with that most difficult person
• Understanding what to say and what not to say

Active Listening

Instructor:  Jeannette Gerzon
Date:  November 13, 2008
Time:  9:00-4:00
Location:  Babson Executive Conference Center
Notes:  Lunch included

The least taught yet most utilized communication skill is listening. Of all the dimensions of communication, listening is perhaps the most elusive and most important. Active listening skills help to resolve difficult situations, improve meetings, follow instructions, manage projects or people, and communicate with more success.

By the end of this course, participants will be able to:

• define listening and examine all of its components
• explore barriers to listening
• practice a step-by-step pragmatic method for active listening
• create a listening improvement plan for the future.
  

Tips and Techniques for Time Management

Instructor:  Jeff Pankin
Date:  March 4, 2009
Time:  9:00-4:00
Location:  Babson Executive Conference Center
Notes:  Lunch included

Do you feel as though you can’t keep up with all of the papers, emails, and requests that come across your desk? Does it seem that you spend much time getting little accomplished? This experience, which is increasingly common as the working world gets more complex, can be greatly improved by learning a few basic time management tips and techniques. This course is intended to help participants develop these basic techniques in order to effectively manage their time and work priorities.

By the end of this course, participants will be able to:

• identify basic techniques and strategies for managing time more effectively
• organize their work to maximize productivity
• avoid common pitfalls in managing time