- Support Staff
Would You Please Take the Minutes? CANCELED
Instructor: Lisa Sherrer
Date: October 3, 2008
Time: 9:00-12:30
Location: Babson Executive Conference Center
Notes: Lunch not included
Meeting minutes are the official record of a meeting. They fulfill many purposes, including documenting important aspects of a meeting, serving as a record of decisions made and actions to be taken, and providing information to those not in attendance. Being prepared, knowing what to expect, utilizing effective note-taking skills, understanding formatting technique, enhancing listening skills, and writing with conciseness and clarity are all vital skills.
In this course, you will learn the tools you will need to take effective meeting minutes, including:
- Recorder’s responsibilities
- How to write “real time” minutes
- Problems and pitfalls to avoid
- Minutes as a management tool
- Ensuring that minutes are complete
- Dealing with unnecessary information
- Dealing with corrections
Communicating Upward
Instructor: Judith Stein
Date: November 4, 2008
Location: Babson Executive Conference Center
Notes: Lunch not included
Successful communication between employee and supervisor is essential in creating and sustaining a positive work environment. However, communicating effectively with a supervisor can be challenging for many people. In this course, participants develop an understanding of their own communication style and build from there to identify strategies and techniques to enhance their interpersonal communication with their supervisors.
By the end of this course, participants will be able to:
- analyze their own communication style
- understand their communication style in relation to the style of their supervisor
- express concerns effectively
- identify factors that can impact effective communication between themselves and their supervisors
The Administrative Assistant Development Program
This four-part series is full of great techniques to help those who want to become more effective in the advancement of school and department business objectives. The program encompasses the critical components required to ensure a rewarding and successful workplace experience for college and university support staff, including communication skills (both written and oral), managing time and data, and creating win-win situations. All this and more will be discussed in this dynamic series.
Upon successful completion of the Administrative Assistant Development Program, participants will receive a certificate from the Human Resources Department.
This program requires pre-authorization from your HR department before you register.
The four courses are:
- Developing Proven Techniques for Effective Communication
- Developing Outstanding Customer Service
- Developing Professional Writing Skills
- Developing Effective Management of Paper and Electronic Files
Developing Proven Techniques for Effective Communication
Instructor: Casey HallWednesday, October 1, 2008 9:00-4:00
Location: Woolley Room/Mary Lyon Hall, Wheaton College, Norton, MA
Limited to participants enrolled in the Administrative Assistant Development Program
In this session, you will learn the importance of effective interpersonal communication in your position and how to be more effective as a communicator. We will focus on communication with influence, developing critical listening skills, interpersonal communication, and managing upward communication in your area.
You will learn:
- How to communicate your ideas clearly to team members
- How to become comfortable with speaking and listening effectively
- How to identify the needs of your audience
- How to manage effective upward and downward communication
Developing Outstanding Customer Service
Instructor: Lisa SherrerWednesday, October 8, 2008
9:00-4:00
Location: Woolley Room/Mary Lyon Hall, Wheaton College, Norton, MA
Limited to participants enrolled in the Administrative Assistant Development Program
In this interactive session, you will learn the basics of good customer service for both the internal and external customer at your institution. We will focus on the important skills of dealing with difficult people, developing a confident communication style, creating win-win interactions in the workplace, and minimizing the time drains of frequent requests.
You will learn:
- How to communicate with customers – your role as a team leader
- How to think like a customer, right from the start
- How to follow up on resolutions to help the customer
- How to deal with difficult customers in a win-win style
Developing Professional Writing Skills
Instructors: Dr. E. Wallace Coyle, Kristen BaumannWednesday, October 15, 2008
9:00-4:00
Location: Woolley Room/Mary Lyon Hall, Wheaton College, Norton, MA
Limited to participants enrolled in the Administrative Assistant Development Program
This workshop will help you develop effective and efficient writing skills. We will identify some effective strategies for getting started and for organizing your writing tasks. We will include guidance on overcoming writing blocks, using e-mail effectively, drafting, proofreading, and editing. You will also learn how to “ghost write” for someone else and how to provide effective and diplomatic feedback on written documents.
You will learn:
- How to get started in writing
- How to structure memos, letters, and e-mails
- How to understand the needs of your reader
- How to ghost write for your boss
Developing Effective Management of Paper and Electronic Files
Instructor: Liliana MickleWednesday, October 22, 2008
9:00-1:00
Location: Woolley Room/Mary Lyon Hall, Wheaton College, Norton, MA
Limited to participants enrolled in the Administrative Assistant Development Program
In this session, you will learn the basics of sound organization of both paper and electronic files in your office. The session will give you practical guidance on organizing, labeling, prioritizing, and managing files effectively. Included in this session will be some practical tips on time management and determining management priorities.
You will learn:
- How to determine your management priorities: should do, can do, and must do
- How to set up efficient filing systems – paper and electronic
- How to understand security of files and data integrity
- How to use time management to manage your unit