The ITS Help Desk provides technical support for University online, network, and desktop resources, serving students, faculty, and staff.  We’re available 24 hours a day, 7 days a week to answer your questions and find solutions to your technology problems.

How We Can Help

We can help you with specific technical questions and problems in the use of University technology, by handling the following types of issues:

How-To

Focused questions towards a specific goal, such as “How do I connect to...” or “Where do I register for classes online?” rather than general requests for instruction such as “How do I use this application?” or “How do I create a report that shows...”

Errors/Incorrect Behavior

You’ve performed a certain action and receive an error message or some other unexpected result.

Virus and Malware Prevention, Detection, and Removal

We can provide access to antivirus software, and if you suspect that your computer has been affected by a virus or other malware, we can scan for and remove the harmful software.

Other Requests

We also service requests from University staff for problems with hardware, installation of University-provided client applications, imaging of new pc’s, configuring VPN access, and technical assistance necessary to facilitate office moves.  Please contact us for more information.

Please note that the ITS Help Desk cannot provide comprehensive instruction in the use of technology, or complex custom solutions.